Wholesale Terms and Conditions

Wholesale Terms and Conditions

Jack and Lu’s Terms and Conditions of Trading

As at 30th July 2018


Jack and Lu’s sells only to approved stockists/retailers for resale through approved retail outlets.

Jack and Lu’s does not permit sale of its product via any physical or online marketplaces, including Ebay, Etsy, Gumtree, TradeMe or their equivalent. Selling Jack and Lu’s products on these marketplaces breaches our policy and is not allowed under any circumstance.

Ordering Minimums

Minimum order quantities and a minimum order spend apply for wholesale orders. All wholesale orders must be $300.00 or over.


Prices shown are inclusive of GST unless otherwise noted. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our main website (www.jackandlus.com.au) and on our price lists. Stockists are free to set your own pricing as you see fit, but products must not retail under the set RRP, unless they are clearly marked as being on sale.

Shipping and Handling

Shipping is arranged by our printer directly from their facilities and is typically via Toll within Australia.

Freight is not included in product pricing, instead it is calculated and applied to your invoice before payment and dispatch. Orders are typically shipped, 5 days from placement unless expedited printing is chosen.

The following table provides an indication only of freight costs at the date of this document via Standard Delivery (trackable service to street addresses – no PO Boxes). Please note that these charges are outside Jack and Lu’s control and may be modified at any time.

Shipping Costs (excluding GST)

Paperback Hardback
27 units

(1 carton)

100 Units 11 units

(1 carton)

100 Units
Melbourne CBD $5.00 $20.00 $5.00 $44.00
Sydney CBD $15.00 $27.00 $15.00 $46.00
Adelaide CBD $15.00 $29.00 $15.00 $50.00
Brisbane CBD $18.00 $39.00 $18.00 $72.00
Perth CBD $25.00 $62.00 $23.00 $122.00
Hobart CBD $25.00 $58.00 $24.00 $112.00

For a freight charge quote, feel free to contact info@jackandlus.com stating item quantities and postcode. Jack and Lu’s is happy to work with Stockists to establish the most suitable freight solution possible and does not apply a markup to freight costs by others.

A flat rate of $2.20 handling fee (excl. GST) is applied to each order (by the printer).

Placing an Order

Once you have registered interest in becoming a stockist on our site (click here), you will receive a copy of our current pricing and order form.

For first-time orders, please complete the order form and return to Jack and Lu’s at info@jackandlus.com . Please allow for 1-2 days processing for approval of new stockists.  Once approved, an invoice will be forwarded to you for payment with the appropriate shipping charges.

For second and subsequent orders, please email info@jackandlus.com stating required quantities of each item and an invoice will be forwarded to you for payment including shipping charges.

Orders will be placed with the printer once payment of the invoice has been received.


Jack and Lu’s has the ability to provide books with personalisation. When you add personalization, one additional page of the content you enter will be inserted as the very first interior page of your book at the time it’s printed.

This provides the ability for books to include a personalised message and graphics which may be a note from the stockist, letters to readers, commemorate an occasion and/or event specific books.

This feature is available to stockists on approval by Jack and Lu’s and incurs an additional charge per book.

Please contact Jack and Lu’s on info@jackandlus.com to discuss the file requirements for this option.

Returns and Cancellations

All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated and paid. We do not accept return of unsold goods or change of mind.

If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact our online customer service team via email at info@jackandlus.com within 4 days of receipt of shipment with your order number, photographs and description of the damage exactly as it arrived to you.  We reserve the right to refuse a damage return where we haven’t received email notification and appropriate photos within the specified time period.

Non-delivery must be reported within 10 days of invoice payment.

No returns are acceptable without Jack and Lu’s prior approval and delivery instructions for transport.

Where the items received do not meet the consumer guarantees set-out above or under the Australian Consumer Law, you are entitled to the following remedies:

If items are returned:

  • a refund in relation to the items; or
  • an identical replacement, or one of similar value if reasonable available;

If items are not returned:

  • Compensation for the drop in value caused by the problem.


Please note as a Jack and Lu’s stockist you do not receive exclusivity in your area and without a written agreement we cannot guarantee exclusivity.

Order Dispatch

All goods are dispatched from our printer’s facilities. The property of the goods passes to the purchaser only after the price of goods has been paid in full. The price is ex our premises, and includes all amounts charged to this point.

Payment Terms

Invoices must be paid in full prior to the placement of the order with the printer (i.e. prior to dispatch).

Jack and Lu’s accept credit and debit card (Visa & Mastercard only) and Paypal payments. 

Pre-Orders (where applicable)

Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre-orders are considered final orders and cannot be cancelled once paid.
We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be refunded in full to the stockist.

Copyright and Intellectual Material

All Jack and Lu’s product images and product copy are subject to copyright and are the property of Jack and Lu’s. Approved Jack and Lu’s stockists are welcome to use any of the images on the Jack and Lu’s website, and any other images provided by Jack and Lu’s, for the purposes of promoting the product/s only.

Product Modification

Jack and Lu’s products cannot be modified in any way for resale or distribution. If you are unsure about product usage please contact our team to discuss further.


Jack and Lu’s cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.

Right of Refusal

Jack and Lu’s reserves the right to refuse service or credit.

Standards for Physical Retail Outlets

Jack and Lu’s products must be well presented and displayed in a prominent position in the store.

Jack and Lu’s products must feature in the window display at least quarterly for at least one week.

Delays in Delivery

Jack and Lu’s shall not be liable for any loss or damage the customer may suffer as a result of any non-delivery or late delivery of any order for any reason whatsoever, including negligence on the part of Jack and Lu’s, its agents or contractors.

If an order is delivered with less than the ordered number of items or with items not included in the order, Jack and Lu’s may either supply the missing items, replace the incorrect items or give a refund for them provided that, in the case of incorrect items, the customer makes them available for collection by Jack and Lu’s.

Agreement of Terms

By placing an order with Jack and Lu’s you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.

Changes to Terms

Jack and Lu’s may change its Terms and Conditions of Trading at any time and from time to time. The changes will take effect as soon as Jack and Lu’s notifies you of the changes. All orders placed will be accepted and supplied only upon the Jack and Lu’s Terms and Conditions applicable at the time.

Jack and Lu’s may, in its own absolute discretion, terminate the approval of a stockist at any time upon notice to the stockist without cause and without having to provide any reason.


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